Frequently Asked Questions
Frequently Asked Questions About Museum and Ruin Entrances

Q1: How are the revenues from museums and historical sites used? ?

A1: The entrance fees for the museums and historical sites in Turkey are significantly lower than those in Europe, and the revenues from entrance fees are used for maintenance, repairs, cleaning, security, etc. services. Out of the revenues, 8% share is VAT, and 5% is allotted to the municipality, 15% to the Treasury and 1% is allotted to the Directorate of Social Services and Orphanages

Q2: Do visitors pay entrance fees during national holidays?

 A2: On national holidays, namely Youth and Sports Day (19 May), National Sovereignty and Children’s Day (23 April), Victory Day (30 August), Republic Day (29 October), free visit is available to the Republic Museum in Ankara only.

Q3: Do students have to pay entrance fees at museums and historical sites, and also, is there a group discount?

 A3: As per the “Procedures and Principles Governing Entrances to Museums and Historical Sites” in 2014 effected on 25.06.2010, Turkish citizens who are 18 and below (and teachers who supervise students on school trips) can visit museums and historical sites for free. For visitors who do not belong to this group, Muzekart is available. Through Muzekarts which can be obtained from museums and historical sites, visitors can visit museums and historical sites operated by the Ministry throughout the year for free (twice-per-year entrance for museums and historical sites which have electronic toll gate). For more details about Muzekart, you can visit http://www.muzekart.com. There is not any additional group discounts available by the Ministry.

Q4: Which are the museums and historical sites that can be visited for free?

 A4: In order to increase the interest of citizens to museums and historical sites, 112 museums and historical sites operated by the Ministry in various cities now accept visitors for free. Please visit the official website of the Ministry (http://dosim.kulturturizm.gov.tr) for details.

Q5: Is there a free pass at the entrances to museums and historical sites?

A5: The visitors who meet the conditions listed in Article 3 of the 2014 version of the “Procedures and Principles Governing Entrances to Museums and Historical Sites” first effected on 25.06.2010, can visit the museums and historical sites operated by the Ministry for free. Please visit the official website of the Ministry (http://dosim.kulturturizm.gov.tr) for details.

Q6: What are the museums and historical sites operated by the Ministry of Culture and Tourism?

A6: The list of museums and historical sites operated by the Ministry is available on http://dosim.kulturturizm.gov.tr. The Ministry does not commit to any operations such as allocation or free visit for those sites which are not included in the list.

Q7: What is the purpose of management, execution, improvement of sales points, commercial activities at museums and historical sites, as well as the product and service supply project?

 A7: Our museums and historical sites are highly unparalleled in the world with regard to wealth of cultural items. In order to improve visitor services in line with this wealth in these points of cultural attraction, a project was put into place in 2009 titled “Project for Management, Execution, Improvement of Sales Points and Product and Service Supply in Museums and Historical Sites”. One of the major aims of the project, through public-private sector partnership, is to enrich the visiting experience with the help of sales points, products and services which highly satisfy modern museum requirements and which are highly representative; to provide a widespread and quality cultural communication; and to offer to visitors modern and traditionally designed items and reproductions which bears the museum’s brand. To this effect, 57 stores and 43 cafeterias in 50 museums and historical sites have been opened since December 2012. The activities continue to develop and manufacture products which reflect traditional and modern national identity, which target the promotion of the country and cultural communication, which are of high artistic value; and to institute the system of promoting and selling such products in all musems and historical sites across the country. Replicas constitute an important place among these souvenirs. With the project, standards which will lead the market in replicas are established and certificated items which are produced under the supervision of the Ministry are offered to consumers at the museum stores.

Q8: What are the objectives of this project until the end of 2016?

 A8 The project objective is to provide sales points which highly satisfy modern museum requirements and which are highly representative, a widespread and high-quality cultural communication; to offer to visitors modern and traditionally designed items and reproductions which bears the museum’s brand, as well as preventing illegal production; and to offer to visitors certificated products through stores to be opened in 55 museums and historical sites, and through online store.

Q9: What is the scope of the project for the operation of entrance booths, modernization and management of entrance checkpoints, and what are its benefits?

A9 The scope of the tender titled “Operation of Entrance Booths in Museum and Historical Sites, Modernization and Management of Entrance Checkpoints” is to operate the booths of the museums and historical sites on behalf of the administration, to modernize the entrance checkpoint systems and to this end, design, produce and market tickets and provide goods and services with all expenses to be borne by the contractor within the contractual term. Our priorities are to establish speed processing and trust at the entrances to museums and historical sites, to meet demands more actively, to maximize visitor satisfaction, to increase service productivity and quality in line with the improved technology. The innovations brought by this practice called “public-private sector partnership” are as follows: As the first step of the project, 50 booths in 48 museums and historical sites were integrated into the common operational network. This system will allow viewing detailed statistics and instant monitoring of sales and traffic data with a 30-second synchronization. 168 electronic tool gates were built in 19 museums and historical sites which did not have electronic toll gates prior to the tender, thus allowing a computerized checkpoint. In historical sites where entrances heavily rely on passage of vehicles due to land characteristics, the checks and integration into the system is achieved through manual terminals. Through 193 surveillance cameras which have been installed, the booths and toll gates of museums and historical sites are being monitored on an uninterrupted basis, and troubleshooting is provided where necessary. The system is capable of storing the recorded data for 3 months. Software and hardware of an advanced technology are being used for ticketing and at entrance checkpoints. The use of data matrix in renewed ticketing and toll gate systems enabled maximum security. All entrance tickets have been renewed with the addition of security applications and visuals of the museum-historical site. The sales of museum entrance tickets and cards are available through the website www.muze.gov.tr. In addition to the booths and internet sales, kiosks which are placed in museums and historical sites which receive heavy traffic to buy tickets using any bank or credit card. Muzekart+ and Museum Pass cards, which offer discounted access to museums and historical sites as well as discounts in cultural activities, at shopping, dining, and entertainment venues are made available to visitors in 2011, in addition to entrance tickets and Muzekarts which are the main tools for entrance. The Directorate continues to work on projects which will maximize visitor satisfaction based on the approach of “visitor-based operation”. Collaborative planning is underway between stakeholders to develop cultural and urban tourism. Local employment opportunities are increased. Personnel who speak a foreign language, with strong communication skills are employed in ticket and sales points. Improved security is emphasized in all systems and practices.

Q10: Are there any projects undertaken by the Ministry regarding the privatization of museums and historical sites?

A10 Foolowing the Muzekart launched in 2008, some projects were realized in order to increase the competitiveness of our museums and to align them with the similar sites in developed countries, and to lead a transformation in the light of modern operational approach and use of technology. Some tenders such as the 2009 “Project for Management, Execution, Improvement of Sales Points and Product and Service Supply in Museums and Historical Sites” and “Operation of Entrance Booths in Museum and Historical Sites, Modernization and Management of Entrance Checkpoints” dated 13 September 2010 were interpreted by some press and media channels as “privatization”. However, as we all know, the first condition of privatization is the transfer of ownership and management from the public sector to the private sector, and none of the above-mentioned tenders define such a transfer of authority. In both tenders, the aim is to execute the operations specified in the contracts based on share of revenues on specific percentages limited to the contractual period. Again in both cases, the central authority retained management and inspection capacity, and the modernization of operations and services are enabled. As can be seen from these explanations, there has not been any transfer of authority which can be defined as privatization in these tenders. No prospects or activities towards privatization of museums and historical sites are being foreseen by the Ministry.

 


Müzekart Frequently Asked Questions

Q1: Who are eligible for Muzekart?

 

A1:- Müzekart’ı . In addition to Turkish citizens, Muzekart can be furnished to Blue Card holders under Law 5203, to citizens of the Turkish Republic of Northern Cyprus, residents who have a Foreign I.D. number. Foreign students who attend secondary schools as well as associate degree, undergraduate and post graduate programs at universities can also obtain the card upon presenting a proof of I.D. Diplomatic Muzekart are furnished to individuals with diplomatic status who work at the foreign missions and representations in Turkey and their first-degree relatives by the Ankara Booth Monitoring Center and Muzekart Sales Points. Muzekart is a personalized card, and may not be used by any other parties than the card holder. In a breach of the regulations pertaining to the card use, the card is confiscated by the booth/toll gate staff without any reimbursements. No card is issued for the I.D number of this person or in their name for a period of 1 (one) year.

Q2: Where are the Muzekart printing stations located?

A2:

Muzekart Printing Stations

 

Q3:How much is the Muzekart?

A4: The Muzekart costs 40 TL. Teachers who work at Ministry of Education and private elementary and secondary schools who hold a valid I.D., students over 18, individuals who meet the conditions specified in article 8.2 of the directives, and foreign students who attend secondary schools as well as associate degree, undergraduate and post graduate programs at universities, upon presenting a proof of valid I.D., are entitled to receive a 50% discount on Muzekart (excluding Retired Teachers, Private Dershane teachers and instructors/staff at universities.

Q4: Is there a discount in collective purchases of Muzekart?

A4: Discount Percentages for Muzekart

 

 

Number of Muzekarts Discount (percentage)

1000-2500

% 2

2500 - 5000

% 3

5000-10.000

% 7

10.000- 25.000

% 10

over 25.000

% 15

over 100.000

% 20

Q5: In which museums and historical sites can Muzekart be used?

A5: -  Muzekart, which provides access for 1 (one) year to all museums and historical sites operated by the Ministry (twice-a-year entrance to each museum and historical site which have an electronic toll gate). Muzekart does not apply to some sites which have a low people-carrying capacity and which are identified with the risk of potential damage to the historical fabric in case of heavy visitor traffic, which include the Harem Section inside the Topkapı Palace, Yamaçevler inside the Historical Site of Ephesus, and Dark Church which is located inside the Göreme Outdoor Museum and Hagia Irene Monumental Museum. Children who are 6 or below 6 accompanied by a ticketed adult reserve the right to a free entrance.

Q6: What are the technical features of Muzekart and what information is stored in the system?

A6:  Muzekart can be use in all museums and historical sites which have a toll gate. The toll gate system collects information for the duration of the validity period. The card information read are collected centrally, and the information regarding the date of the visit, the museum visited, and the duration of the visit are stored in the system.

 

Q7: What should be done in case of lost or stolen Muzekart?

A7: The Muzekart may not be used by individuals other than the card holder. In case of loss or theft, it can be renewed from the nearest card printing station for 40 TL.

Q8: What about Muzekarts which have expired?

A8: Since it is not possible to extend the validity period of Muzekarts, the individuals should apply for a new Muzekart.

Q9: What is Provisional Muzekart?
A9:
This card which offers the same opportunities as the Muzekart, is obtained in museums and historical sites in provinces without a printing station. It has a validity of one year from the date of purchase. This card is converted into the regular Muzekart at the site which has a printing station. .

 
Booth Monitoring and Muzekart Sales Point

Ministry of Culture and Tourism
Central Directorate for the Revolving Funds
Mithatpaşa Cad. No:18 06420 Yenişehir ANKARA
0 312 435 40 14- 15
444 MÜZE (6893) 
www.muzekart.com/
www.muze.gov.tr
muzekart@kulturturizm.gov.tr

Think 
GREEN before printing this page. 
Cevreye duyarliliginizdan dolayi lutfen gerekmedikce cikti almayiniz.

Traditional Handicrafts – Frequently Asked Questions

Q1: How can you be a supplier to the Operational Traditional Handicrafts and Stores?


A1:
 The aim of the Central Directorate for the Revolving Funds is to promote and sustain Turkish handicrafts, and to offer marketability to the producer through purchases. Within this framework, when you place an application through a printed petition for not more than 35 items which you produce, the items will be evaluated by the Expert Board of Handicrafts with the prospect of ordering those items which are approved. Board of Experts for Handicrafts does not have set meeting dates, and the dates of the meetings as they are scheduled are posted on the Ministry’s website (http://www.kulturturizm.gov.tr) and the e-store (http://www.ges.gov.tr). Your original productions which are approved by the Board are purchased to be sold only at the stores of the Operational Directorate.

For this reason, the meeting date should be followed-up, and your samples should be sent after the the meeting of the Board of Experts is scheduled.

Q2: How do I qualify for a branch of your book sales, and how can I apply?


CEVAP-2 :
 Our Ministry is actively working for taking its publications to more readers. The book stores with which a contract is signed are able to procure Ministry publications with a discount.

 

Book stores, whose branching was approved through a contractual agreement, will be able to place orders by logging in to the e-store with their membership information and will receive the selected items by courier in the shortest time possible.

Q3: I am a producer of handicrafts, how can I participate in the fairs organized locally and internationally?

A3
 : The producers who communicate their contact information to our institution in writing w,ll be considered during fair times, and the participation of those producers who are identified according to the needs is ensured.

Q4: Can we buy your products online?

CEVAP-4 :
 A4. Yes, you can buy items through our website www.ges.gov.tr using a credit card. Our e-store has 128 byte SSL certification, ensuring secure transactions.
 

Staff – Frequently Asked Questions
SORU-1:Q1: I am a graduate of …………. University the Department of …………, and I completed my military service. I would like to work at DOSIM at a suitable position.


A1
: As per the provisions of Law 5620, effected after publication on the Official Gazette on 21.04.2007, the temporary recruitment at State Institutions was halted, and also taking an exam was introduced as a requirement for candidates for Contracted Personnel as per amended item 4/B of the Law 657 for State Personnel. Currently our institutions does not accept applications for recruitment. In case of any prospects of recruitment in the future, it will be communicated through press media, and the recruitment will be based on the ranking of the KPSS scores.


SORU-2:
 Q2: I am currently employed at DOSIM, the Ministry of Culture, in the category of 4/b. I would like to know when the art historians will be transferred to the technical position, and whether we will be able to benefit from the positions assigned to contracted teachers.


CEVAP-2
: Regarding this issue, the opinion of the Budget and Financial Audits of the Ministry of Finance was sought through our letter dated 10.10.2008 number 185031. The response to our enquiry, dated 07.01.2009 bearing the official number 19428, was that “it is not possible to consider contracted staff who hold the position under “office staff” as “other technical staff” since the qualifications for all office staff and other technical service personnel have been generalized as per amended Article 4/B of the Law 657 on State Personnel” Also, regarding the the transfer the status of staff who are employed in contracted position as per the amended Article 4/B of the Law 657 on State Personnel, to the scope of the Clause A/4 of the Common Provisions section of Article 36 of the Law for State Personnel, the position cancellation and formation rosters were sent to the Directorate of State Personnel and Budget and Financial Audit General Directorate of the Ministry of Finance through our lettrer dated 20.03.2009 and official number 54855. Since we have received no responses to our enquiry, no proceeds were taken about this issue. Regarding the transfer of employees as per amended Article 4/B of the Law 657 for State Personnel, to officer status as per the article 4/A of the law in question, our Ministry received to documents or information.

Regarding this issue, the opinion of the Budget and Financial Audits of the Ministry of Finance was sought through our letter dated 10.10.2008 number 185031. The response to our enquiry, dated 07.01.2009 bearing the official number 19428, was that “it is not possible to consider contracted staff who hold the position under “office staff” as “other technical staff” since the qualifications for all office staff and other technical service personnel have been generalized as per amended Article 4/B of the Law 657 on State Personnel”.

 Also, regarding the the transfer the status of staff who are employed in contracted position as per the amended Article 4/B of the Law 657 on State Personnel, to the scope of the Clause A/4 of the Common Provisions section of Article 36 of the Law for State Personnel, the position cancellation and formation rosters were sent to the Directorate of State Personnel and Budget and Financial Audit General Directorate of the Ministry of Finance through our lettrer dated 20.03.2009 and official number 54855. Since we have received no responses to our enquiry, no proceeds were taken about this issue.

Regarding the issue, our Central Directorate has sent again to the Directorate of State and the Directorate of Budget and Financial Audit of the Ministry of Finance the cancellation and formation rosters as well as distribution lists per province, and the necessary action will be taken according to the response.

Q3: I am currently working at the DOSIM (Central Directorate for Revolving Funds) as a full time worker. Is it possible for me to be reassigned between departments?


A3
: It is not possible for staff under the status of workers to be reassigned to another institution.

 

Museum Statistics – Frequently Asked Questions
Q:. How can I reach the visitor statistics of museums and historical sites?

A :You can access these statistics from our http://dosim.kulturturizm.gov.tr website under the heading Museums and Historical Sites.